Return & Refund Policy
Simple returns within 30 days after delivery.
Eligible items can be returned within 30 days after delivery. Return shipping is paid by moravessa, and exchanges are supported when stock is available.
Return Window
30 days after delivery
Return Shipping
Paid by moravessa for eligible returns.
Exchanges
Supported when the requested size or item is available.
Prepare your return
Items should be unworn, unwashed, unused, undamaged, and in original condition with tags and packaging where applicable.
Send the package
Direct returns are accepted at: Crane Court, London, SE2 9FB, United Kingdom. Include your order number inside the parcel.
Email tracking
Send your order number and return tracking number to BrendaFestini06@outlook.com.
Refund review
After the return is received and inspected, approved refunds are issued to the original payment method.
Non-Returnable Items
Final sale items, gift cards, customized products, worn or washed items, damaged items not caused by our error, and hygiene-sensitive items may not be eligible for return.
Damaged Or Incorrect Items
Contact us within within 7 days after delivery with your order number and clear photos of the item and packaging.
Cancellation
You can request cancellation within 24 hours after placing the order. Shipped orders cannot be cancelled.
Refund Timing
Your bank or payment provider may need additional time to post an approved refund after we issue it.