FAQ
Frequently Asked Questions
Find quick answers about orders, shipping, tracking, sizing, returns, exchanges, and payments.
Shipping
1-3 business days processing plus estimated 10-15 business days delivery.
Returns
Eligible returns are accepted within 30 days after delivery. Return shipping is paid by us.
Support
BrendaFestini06@outlook.com
Monday to Friday, 9:00 AM - 6:00 PM London time, excluding public holidays
Can I change or cancel my order?
You can request cancellation or changes within 24 hours after placing the order. Once an order has shipped, it can no longer be cancelled.
How long does shipping take?
Orders are processed within 1-3 business days. Estimated delivery is 7-15 business days, depending on destination, carrier movement, customs review, and seasonal volume.
How much is shipping?
Standard shipping is US$5.90. Expedited shipping is US$14.90. Free standard shipping on orders over US$60.
How do I track my order?
After shipment, we send tracking details to your checkout email. You can use the tracking link in that email to follow delivery updates.
Can I return an item?
Eligible items can be returned within 30 days after delivery. Items should be unworn, unwashed, unused, undamaged, and in original condition.
Do you pay return shipping?
Yes. For eligible returns, return shipping is paid by moravessa. Please email us with your order number so we can provide the correct return support.
Do you support exchanges?
Yes. We support exchanges for eligible items when stock is available. Contact us with your order number and the size or item you want instead.
What if my item arrives damaged or incorrect?
Please contact us within within 7 days after delivery. Include your order number and clear photos of the item and packaging.
Is checkout secure?
Yes. Checkout is processed through secure payment providers supported by Shopify.